Terms

We will not knowingly print:

• Items intended to come into contact with food or drink.
• Designs you do not own or have permission to reproduce. By ordering, you confirm that you own the design or are licensed to have it printed.
• Toys, meaning products designed or intended for play by children under 14. We cannot provide the safety assessment, testing and marking that toys need before they can be supplied.
• Real or imitation firearms, realistic or non-functional firearm replicas, firearm or weapon parts and accessories, other lethal weapons, or anything unlawful to make, supply or possess in the UK.
• Anything we reasonably believe is intended to cause harm or to help unlawful activity.

We only make parts for safety-critical, load-bearing structural, protective (PPE), medical, vehicle-safety, mains-electrical-safety or pressure-bearing uses after a specific review and written agreement. We do not certify parts for these uses. Where a part legally needs certification, testing or conformity marking, we cannot supply it unless that has been arranged and agreed in writing.

We may ask what a model is for before printing. We may decline or cancel an order only where we have a reasonable ground, including legality, safety or intellectual-property concerns, technical impossibility, an unavailable agreed material, or an obvious pricing error. We will explain the reason where appropriate. If you have already paid, we refund the cancelled order in full to the original payment method.

We may accept lawful cosplay props, decorative models, foam-dart accessories, stands, holders and mounts where they are not firearms, imitation firearms, weapon components, toys, or otherwise unsafe or unlawful. Listing a category here does not guarantee acceptance; every file is checked on its own facts.

You must describe the intended purpose of a part accurately when we ask. Our acceptance does not confirm that a part is suitable for a particular installation or use.

Our prints are made-to-order parts, not toys. Some have small parts, points or sharp edges, so keep them away from young children. PLA+ softens above approximately 55 °C, so keep it away from heat sources, vehicle dashboards and direct summer sun. Indoor use is recommended unless we have agreed a suitable material and use in writing.

We print your model at the size in your file. The dimensions we read from it are shown on your quote before you pay. We do not scale a model up or down to match its intended real-world size, so please check those dimensions are what you need. A file saved in different units (for example inches instead of millimetres) will print at the wrong size unless it is corrected before you order.

3D printing has small dimensional variation. Holes and slots usually print slightly smaller than designed, very thin walls and fine details may not reproduce, and parts that must fit tightly together may need adjusting or a test print. We do not promise a specific tolerance unless we have agreed one in writing for your order.

Printed parts are strongest along their layers and weaker between them. We choose the print orientation for strength and finish; if a particular face or direction matters, tell us in your order notes.

If a part does not match your file's dimensions or the settings you chose because of something we got wrong, that is our responsibility and your rights under “Cancellations, problems & returns” apply.

Parts are supplied as printed. We do not sand, smooth, paint, polish, fill or otherwise post-process them unless we have agreed it in writing. Expect visible layer lines, minor blemishes, small marks or stringing, slight colour or gloss variation between prints and batches, and some surface roughness, particularly on overhangs, bridges and where support material was removed.

Where a model needs support material or a raft, we remove it by hand, taking care to preserve the finish and detail. Where it cannot be removed easily, for example in tight recesses or where removal would risk damaging the part, small amounts may be left in place, along with light marks where supports touched the part.

These are normal characteristics of FDM 3D printing and, on their own, are not a fault. Anything beyond them, such as a failed or incomplete print, warping that affects use, the wrong material or colour, or damage, is treated as a fault and your rights below apply.

Our prints are made by fused-filament (FDM) 3D printing in PLA+ or another material we have agreed. They can have visible layer lines, dimensional variation and direction-dependent strength, and must not be assumed to be safety-critical components.

Unless agreed otherwise in writing, our products are not certified or tested for safety-critical, load-bearing, protective, medical, automotive or other uses where failure could cause injury or significant damage. You are responsible for checking fitment, suitability and safe installation before use.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, for fraud, or your rights under the Consumer Rights Act 2015. Subject to those rights, we are not responsible for loss caused by using a part outside the limitations stated here or against our safety guidance.

Online quotes are instant prices calculated from your model's measured volume, size and weight and the options you choose. For instant STL/3MF orders, the quoted total is the amount presented for payment at checkout. Unpaid quotes are held for 7 days. After payment, the price is fixed unless you agree a change.

Discount codes are subject to the conditions shown with them, such as a minimum order value or first-order eligibility. Where an order already has a volume or multi-item discount, a code may give a smaller discount or none. The price shown at checkout is always the price you pay.

By placing an order you agree to these Terms. Instant STL/3MF orders are paid at checkout through Stripe, including the delivery option you chose, and the contract is formed when payment succeeds. We email you a confirmation with your order details.

After payment we check every file by hand before printing. If we find we cannot make it as ordered, we tell you and refund you in full; you are never charged for an order we cannot make. Production starts after cleared payment and our file check.

Custom and multicolour requests are reviewed and quoted by hand, then paid through a secure link before production; the contract is formed when that payment succeeds.

The ready-to-post estimate shown on your quote and order confirmation is calculated from your order's print time and our current queue. It is an estimate, not a guaranteed dispatch date, and delivery time is on top.

Custom requests for specialist materials, non-standard colours or painted multicolour models are handled separately from instant quotes and carry a £25 minimum charge. The final price is confirmed after we review the file and check current stock.

• Materials and colours depend on stock. If an agreed option is unavailable, we will ask you to approve an alternative; we never substitute without permission.
• We do not offer a design, modelling or painting service. A multicolour order must be supplied as a painted 3MF with colour regions already assigned.
• You are responsible for the accuracy of your supplied file. We will flag obvious issues during review but cannot guarantee the result of a file containing errors.

UK orders use Royal Mail Tracked 48 by default; Royal Mail Tracked 24 can be selected where offered. The service, delivery charge and Royal Mail's delivery aim are shown before you pay and recorded with your order. Delivery aims are estimates, not guarantees, and start after dispatch. We send tracking details when your parcel is prepared or dispatched.

Your order is our responsibility until it is delivered to you or to someone you have nominated. If a parcel is lost in the post or arrives damaged, contact us and we will reprint or refund it; you do not need to claim from Royal Mail yourself. Photographs of any damage help us, ideally within 48 hours, but reporting later does not affect your rights.

Unless we agree a different time, we dispatch without undue delay and deliver within 30 days of your order. If we cannot, you can cancel for a full refund.

Each print is made to your specification, from the model file you supply and the settings you choose, so the 14-day change-of-mind cancellation right for online orders does not apply (Consumer Contracts Regulations 2013, regulation 28(1)(b)). If we ever sell an item that is not made to your specification, such as a ready-made product, the normal 14-day right applies to that item.

Separately, as our own more generous policy, you can cancel for a full refund until your order is queued for printing, shown as “Queued for printing” on your tracking page. To cancel, reply to your order email or email us. Before payment you can also cancel online from the tracking page.

Your statutory rights are unaffected. Goods must be as described, of satisfactory quality and fit for purpose. If they are not, or arrive damaged, the Consumer Rights Act 2015 gives you remedies, including a full refund if you reject them within 30 days of delivery, or a repair or replacement, and we will provide the remedy you are entitled to. Refunds go back to the original payment method.

You confirm that you own the design or have permission to have it printed. Ownership stays with you, or with the rights holder, and never transfers to us.

You give Layer and Loop Store Ltd (trading as Layer & Loop Store) a non-exclusive permission to use your file only to quote, review, prepare and repair faulty geometry, slice, print, quality-check, deliver and support your order. That includes an authorised replacement or reprint, and repeat production only when you ask for it. The permission ends once your order is complete and the file has been deleted.

We keep your files confidential. We do not sell them, publish them, use them for another customer, make extra stock from them or use them to train AI systems.

Your instant estimate is calculated in your browser without uploading your file. The file is uploaded only if you choose to email yourself a quote (kept for 7 days) or when you place an order. Order and production files are deleted within 30 days after your order is dispatched, cancelled or refunded.

For some custom, specialist or larger jobs, part of the work may be made by a trusted external manufacturer. If so, we share only what that job needs, require it to be kept confidential and used only for your order, and require it to be deleted afterwards.

Photos of your print. If the model you order is publicly available (for example on MakerWorld or Printables), we may photograph the print we make and show the photo on our website and social media, where the model's licence allows it, crediting the designer where required. We never show the file itself, or your name, address or order details. If you'd rather we didn't, say so in your order notes, and you can ask us to take a photo down at any time by emailing [email protected]; we will remove it promptly. Your own or otherwise private designs are never photographed for marketing without your permission. See our Privacy Notice.

We may update these Terms for future orders. Your order stays under the version you accepted, and we keep earlier versions available.

These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts and keep the protection of your local consumer law. If something goes wrong, please contact us first so we can try to put it right. We are not a member of an alternative dispute resolution scheme.

Layer and Loop Store Ltd, a private limited company trading as Layer & Loop Store. Registered in England and Wales, company number 17500550. Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. Not VAT registered. Questions or complaints: [email protected].